Download and Install SwipePoint

SwipePoint is compatible with iOS 14, macOS 12, Android 8 or higher versions of phones, tablets, and computers. Feel free to download and install it for free.

Since the devices (phones, tablets, computers) used by each employee or colleague may differ, please ensure that everyone can successfully use SwipePoint for clocking in.

How to Download SwipePoint

iPhone / iPad / Mac

Click the link to download and install the SwipePoint app.

Android

Click the link to download and install the SwipePoint app.

Available Download Regions

Currently, SwipePoint is mainly available on the App Store and Google Play in Taiwan. Users from other regions are temporarily unable to download directly. However, we plan to expand our service coverage and open downloads in other regions in the future. Stay tuned! If you urgently need to use it, you can change the region settings of the App Store or Google Play to Taiwan to successfully download and install SwipePoint. Thank you for your support and understanding!

Here are the specific steps to change the App Store or Google Play region to Taiwan:

App Store (iOS) Change Region to Taiwan

  1. Go to Apple ID Settings:

    • Open "Settings" on your iPhone or iPad, and click your Apple ID (account name).

  2. Go to Media and Purchases:

    • Click "Media and Purchases", then select "View Account".

  3. Select Country/Region:

    • Find the "Country/Region" option, and click "Change Country or Region".

  4. Choose Taiwan:

    • Select Taiwan from the list, and confirm.

  5. Fill in Payment Method and Address:

    • If you already have a Taiwanese payment method, fill in the details.
    • If not, you can select "None" and fill in an address (e.g., No.1, Xinyi Road, Taipei City).

  6. Complete the Setup:

    • After confirming all the information, click Done to switch to the Taiwan region in the App Store.

Google Play Change Region to Taiwan

  1. Go to Google Play Account Settings:

    • Open Google Play, click the Profile Icon in the top right corner, and go to "Settings".

  2. Change Country/Region:

    • Under "General", select "Account and Device Preferences", then click "Country and Profiles".

  3. Choose Taiwan:

    • Select Taiwan from the country list. Google may prompt you to provide a Taiwanese payment method.

  4. Add Payment Method:

    • Add a Taiwanese payment method (such as a credit card or Taiwan address).
    • If not, you can try using a third-party payment option (like a gift card).

  5. Complete the Setup:

    • After submitting, the region for Google Play will change to Taiwan (this may take up to 24 hours to take effect).

  6. Download SwipePoint:

    • Once the region has been updated, return to Google Play, search for SwipePoint, and download it.

Change Device

If you change your phone, please log in with the same account on the new device.

The same account can be used on multiple devices (phones/tablets) with no limit on the number of devices.

Software Update

To continuously optimize, maintain data consistency, and improve the user experience, SwipePoint will require all users to update the software before using the app. If you receive a software update notification but do not see the update option in the store, follow these steps to resolve the issue:

Android Clear Cache

Clearing the Google Play cache can solve issues with updates not syncing. Here are the steps:

1. Open "Settings"

Find and click "Settings" on your phone.

2. Find "Apps" or "App Management"

Different phone brands may have different names for this, but it is where you manage apps on your phone.

3. Search or find "Google Play Store"

Find "Google Play Store" in the app list and click to open it.

4. Click "Storage" or "Storage & Cache"

This will show the storage usage for the app.

5. Click "Clear Cache"

Select "Clear Cache" to clear temporary data, which will not affect your personal data or app settings.

6. (Optional) Click "Clear Data"

If clearing the cache doesn't fix the issue, you may consider "Clear Data." Note: this will reset Google Play Store, and you may need to log in to your Google account again.

7. Reopen Google Play Store

After clearing the cache, reopen Google Play Store to check if the update option appears.

8. Restart the Phone (Optional)

If the above steps did not work, try restarting your phone and then open Google Play again.

This should resolve the issue of seeing an update but not being able to update in Google Play.

Apple (iOS) Clear Cache

On Apple phones (iPhone), although there's no direct way to clear cache for the App Store, you can refresh or resolve update issues by following these methods:

Method 1: Refresh the App Store

  1. Open the App Store.
  2. Go to the "Updates" page.
  3. Pull to refresh: On the "Updates" page, pull down and release to reload the App Store and update the app's latest version info.

Method 2: Sign Out and Sign Back Into Apple ID

  1. Open "Settings."
  2. Click on your Apple ID (at the top).
  3. Select "Sign Out."
  4. Sign back in with your Apple ID.
  5. Go to the App Store to check for update information.

Method 3: Restart the Phone

  1. Press and hold the Power Button or Volume + Power Button (depending on your iPhone model).
  2. Slide to power off and then restart the phone.
  3. Open the App Store and check for updates.

Method 4: Update to the Latest iOS Version

  1. Open "Settings."
  2. Go to "General" > "Software Update."
  3. If a new iOS version is available, update to it, which might resolve syncing issues in the App Store.

Method 5: Check Network Connection

Ensure your iPhone is connected to a stable Wi-Fi or mobile data network. If the network is unstable, updates might not show in the App Store.

These methods should help you fix issues with App Store update information not syncing.

Troubleshooting SwipePoint Android App Unsupported Device (Google Play)

  1. Check Google Account:
    Ensure that your device is logged into a valid Google account.

  2. Manage Apps and Devices:
    Open Google Play, click the menu in the top left corner, and select "My Apps & Games" to check installed apps and device settings.

  3. Share the App:
    In "My Apps," select the SwipePoint app and click "Share."

  4. Send the App to Another Device:
    Choose to send the app to another compatible device and follow the instructions to install.

  5. Receive the App on Another Device:
    On another phone, select to receive the app and follow the instructions to install it.

Android Installation Issues for SwipePoint

There are several common reasons for Android devices failing to install SwipePoint. Here are some of the reasons and solutions:

  • Outdated Android Version:
    You can check your phone’s Android version by going to: Settings > About Phone > Software Info > Android Version. SwipePoint requires Android 8 or higher, so please update your phone version via the software update section in Settings.

  • Outdated Google Play Store Version:
    You can check the Google Play Store version by going to: Play Store > Profile Icon > Settings > About > Play Store Version. Please try updating the Play Store using the Update Play Store button here.

  • Device Has Root or Hasn't Passed Google Play Security Check:
    You can check if your device has passed Google Play security by going to: Play Store > Profile Icon > Play Protect. If it says "Device Not Certified," this means your device is not authorized for Google apps, and you should replace the device to download SwipePoint.

  • Device Hardware Doesn't Support Certain Features:
    SwipePoint requires GPS, Bluetooth, and other permissions. If your device lacks corresponding hardware, you won't be able to download it. Please replace the device.

  • Device Purchased from Certain Countries:
    If your phone was released in a specific country (e.g., China, Cuba), the special settings for those regions might prevent you from installing SwipePoint. Please replace the device for download.

Frequently Asked Questions

Can I use SwipePoint on an Android phone?

Yes, SwipePoint can be used on Android phones. Download it for free from Google Play Store.

Can I use SwipePoint on an iPhone?

Yes, SwipePoint can be used on iPhones. Download it for free from the App Store.

Can I use SwipePoint on an Android tablet?

Yes, SwipePoint can be used on Android tablets. Download it for free from Google Play Store.

Can I use SwipePoint on an iPad?

Yes, SwipePoint can be used on iPads, including iPad Pro and iPad Mini. Download it for free from the App Store.

Can I use SwipePoint on a Mac computer or laptop?

Yes, SwipePoint can be used on Mac computers or laptops, as long as your Mac has an M1 chip or higher. Download it for free from the App Store.

Can I use SwipePoint on a Windows computer?

Sorry, the Windows version of SwipePoint is currently in development. It will be available for free once finished.

SwipePoint currently does not support web management, but you can export Excel files to view or calculate clock-in records on Windows computers.

Is there a web version of SwipePoint?

Sorry, the web version of SwipePoint is currently in development. It will be available for free once finished.

SwipePoint currently does not support web management, but you can export Excel files to view or calculate clock-in records on Windows/Mac/Android computers.

Can I use SwipePoint on an Apple Watch?

Sorry, the Apple Watch version of SwipePoint is currently in development. It will be available for free once finished.

Can I use SwipePoint on a Samsung Galaxy Watch?

Sorry, the Galaxy Watch version of SwipePoint is currently in development. It will be available for free once finished.

This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.