Billing and Invoices

The subscription services for SwipePoint are handled by Google and Apple, including payment processing and invoice issuance. For any billing or invoice-related issues, please contact Google or Apple directly.

How to Contact Google

You can contact Google Support for issues related to Google Play purchases and invoices through the following methods:

Contacting via Website

  1. Visit the Google Play Support Page: Go to the Google Play Help Center.
  2. Select the Issue Type: Click on "Purchase/Download Issues" or "Subscription Issues," then choose "Contact Us."
  3. Choose a Contact Method: You can select live chat, callback, or email to reach a support representative.

Contacting via the Google Play Store App

  1. Open the Google Play Store App: Launch the Google Play Store on your Android phone or tablet.
  2. Click on Your Profile Photo in the Top-Right Corner: Access your "Account."
  3. Select "Help & Support": In the "Help & Support" section, you will find the "Contact Us" option.

Contacting via Phone

  • Call the Google Play Support Hotline: If you are in Taiwan, you can reach Google's local support number at 0800-888-203 (available 24/7).

These methods will help you address any issues related to Google Play purchases and invoices.

How to Contact Apple

To contact Apple for issues related to app purchases and invoices, use one of the following methods:

Contacting via Apple's Official Website

  1. Visit the Apple Support Page: Go to the Apple Support Center.
  2. Select the Issue Type: Click on "Billing & Subscriptions," then choose "Purchases, Billing, and Subscriptions."
  3. Choose a Contact Method: You can select live chat, phone support, or schedule a call for assistance.

Contacting via the Apple Settings App

  1. Open the "Settings" App: On your iPhone or iPad, open the "Settings" app.
  2. Click on Your Account Name: Tap the Apple ID at the top of the page.
  3. Select "Subscriptions": Then click on "View My Billing" for further help and support.
  4. Choose "Contact Apple Support": You can opt to chat or call the support team.

Contacting via Phone

  • Call the Apple Customer Support Hotline: If you are in Taiwan, you can contact Apple's local support number at 0800-020-021 (available Monday to Friday from 9 AM to 9 PM and Saturday to Sunday from 10 AM to 9 PM).

These methods will help you quickly reach Apple to resolve any issues related to app purchases and invoices.

This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.